Created date | Updated date | Affects version | Fix version |
---|---|---|---|
HASP-keys | N/A |
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Blancco related license issues might not always be related the software (Blancco 5, Blancco Drive Eraser, Blancco Mobile Device Eraser, Blancco LUN Eraser, Management Console, etc.). The HASP USB dongle can also be the source of the problem. Before contacting the Blancco Technical Support team, do the following:
- Try connecting the HASP-key to another machine/USB port
- After connecting the HASP-key, the drivers for the key should be automatically installed. Alternatively, you can install the drivers manually
- To check if the key is properly detected follow below steps:
- Make sure that the HASP-dongle is connected to the machine.
- Open a browser and go to the address: http://localhost:1947/
- 'Sentinel Admin Control Center' page will open.
- Click on 'Sentinel Keys' on the left panel.
- If you can see your HASP-dongle on the list, the key is correctly detected by the machine.
Other issues which may occur:
Issue | Explanation | Resolution |
---|---|---|
HASP key not detected (in Windows environment) | The drivers have not been installed properly. Drivers can be either downloaded by Windows or installed automatically when setting up Blancco Management Console |
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HASP key is physically broken | HASP dongle exterior or connector is damaged (bent/broken) Red connectivity led does not light up when the dongle is connected |
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HASP key's battery is dead | Blancco HASP Tool is able to detect a dead battery and will not function properly in such case |
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HASP key's clock is out of sync | Sometimes the internal clock of a HASP drive may corrupt. Blancco HASP Tool reads the HASP dongle's internal HASP clock value. If the number does not match the current time (or is not even close, for example: 2070010100), then internal HASP clock is corrupted. Date is displayed in format YYYY-MM-DD-HH |
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If none of the HASP related issues listed above do not seem to be the problem in your case, contact Blancco's Technical Support team and remember to include the following information when submitting your issue ticket:
- HASP key number (the number on the key chain).
- What erasure software are you using? Make sure that you specify which product you are using.
- Also make sure that the licenses always need to match the used Blancco product.
If the driver is already installed on your system, updating (overwrite-installing) may fix various issues, add new functions, or just upgrade to the available version. Take into consideration that is not recommended to install the driver on Operating Systems other than stated ones.
In order to manually update your driver, follow the steps below (the next steps):
1. Extract the .cab file to a folder of your choice
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2. Go to Device Manager (right click on My Computer, choose Manage and then find Device Manager in the left panel), or right click on Start Menu for Windows 10 and select Device Manager3. Right click on the hardware device you wish to update and choose Update Driver Software
4. Choose to select the location of the new driver manually and browse to the folder where you extracted the driver
5. If you already have the driver installed and want to update to a newer version got to 'Let me pick from a list of device drivers on my computer'
6. Click 'Have Disk'
7. Browse to the folder where you extracted the driver and click Ok
E0209 Sentinel Key Not Found Fix Windows 10
About Device Driver :
E0209 Sentinel Windows 10
If you install this package, your device will be properly recognized by compatible systems, and might even benefit from new features or various bug fixes.
Please note that, even though other operating systems might also be compatible, we do not recommend you apply any software on platforms other than the specified ones. Doing so might cause the installation to crash, which could even render the device unusable.
When it comes to installing the package, the steps should not be much of a hassle because each manufacturer tries to make them as easy as possible; usually, you must make check for compatibility, get the package, run the available setup, and follow the instructions displayed on-screen.
However, due to the large number of devices out there and the various ways for applying these packages, it would be best if you refer to the installation manual first, to be sure of a successful update.
That being said, click the download button, and apply the present software on your product. Also constantly check with our website to stay up to speed with latest releases.
It is highly recommended to always use the most recent driver version available.
Try to set a system restore point before installing a device driver. This will help if you installed an incorrect or mismatched driver. Problems can arise when your hardware device is too old or not supported any longer.
E0226 Sentinel Key Not Found
- COMPATIBLE WITH:
- Windows 10
- file size:
- 6 MB
- filename:
- ecb3fc37-a967-4076-a9b0-084d78b09047_0fd87edbdb19de1aebaf0a56993b95221b301472.cab
- CATEGORY:
- Other Drivers & Tools
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