Do you want to know on 'What is Lockdown Browser?' If so, read the article explaining the features provided by the Respondus LockDown Browser. Respondus LockDown Browser installation instructions are available on the Respondus website. If you try to use another browser to access a quiz, test, or exam in Canvas that requires Respondus LockDown Browser such as Chrome or Firefox, Canvas will block access and provide the above link to download Respondus LockDown Browser.
The iPad Edition of 'LockDown Browser' available from the Apple App Store enables a student to use an iPad to take exams that require LockDown Browser. However, your instructor must first select a setting that permits the use of iPads for the exam and your school's learning management system must be compatible. The LockDown Browser iPad app is not compatible with Sakai LMS servers. All Sakai users will need to use a computer with a compatible operating system. More details can be seen here.
A student should follow these steps to take an exam with the iPad Edition of LockDown Browser.
1. Download and install the 'LockDown Browser' app from the Apple App Store to the iPad. (Requires iOS 11 or higher.)
2. Follow the instructions for your institution's learning system below.
For Blackboard Original Course View and Canvas Classic Quizzes.
Launch the LockDown Browser app. The first time the app is used, you will be prompted to select your institution and server (shown below). If you later need to change the institution or server, select the settings icon on the toolbar for the LockDown Browser app. Once the setup is complete, you will be directed to your institution's login page. Log in with the correct credentials, navigate to your course and quiz, and begin your exam.
For Brightspace, Moodle, Blackboard Ultra, Canvas New Quizzes, Schoology and ALEKS users:
Open your mobile browser (Safari, Chrome, etc.), log into your learning system, and navigate to the quiz. Start the quiz; the LockDown Browser app will automatically launch.
3. When you start a quiz that requires LockDown Browser, you should see the following message. You must click 'Yes' to open the LockDown Browser app.
If you do not see the above confirmation message, but rather see a message that says your instructor has not enabled the use of a tablet for your exam, you will need to use LockDown Browser on a Windows or Mac computer.
4. Once you click 'Yes' to confirm 'app self-lock,', you will see a message confirming that your iPad is now locked to LockDown Browser.
5. After you submit the exam, you'll see confirmation that your iPad is no longer locked to LockDown Browser.
6. You can now either take another exam, or exit the LockDown Browser app.
It's important that you don't start Apple's Guided Access feature (by triple clicking the home button) and then enter LockDown Browser. If you do, you'll see this warning message at the top of LockDown Browser.
You should immediately triple click the home button and exit Guided Access before proceeding with your exam. If you do not, you'll see this error message when trying to start your exam:
You can permanently disable Guided Access on your iPad by going to 'settings' > 'general' > 'accessibility' > 'guided access'
Notes
- Respondus Lockdown Browser does not work on Chromebooks
- Most Respondus problems are due to one of the following:
- Firewall conflicts > turn off the firewall
- Anti-Virus software conflicts > turn off the anti-virus program
- Loss of internet connectivity > send teacher a message and try to reconnect and resume exam
- Other potential issues
- Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'. Clicking too soon has been reported as a potential cause of issues
- Browse to the quiz from the Assignments page, or the Modules page. Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.
Downloading Respondus LockDown Browser
Troubleshooting Respondus LockDown Browser
- Blank screen during exam
A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.
In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection. We recommend restarting your computer and moving as close to the router as possible.
If a freeze has occurred, and you're unable to exit, please reference this article
For more information see - https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam
- LockDown Browser appears as malware or a virus
This is a potential problem when installing Respondus Lockdown Browser.
Security software or an 'anti-malware' program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. The security program would block the download or corrupt the LockDown Browser installer.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus
Respondus Lockdown Browser Download Canvas Vt
- Error Message:'Update server is not supplying information, or the connection to update server is blocked.'
When the warning appears, 'Update server is not supplying information, or the connection to update server is blocked. Please try again later' this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked
Canvas Respondus Lockdown Browser Download
- You must close SSInvitationAgent in a Mac
The 'SSInvitationAgent' is actually a component of other applications such as Apple Messages that also offers a screen sharing option, which is separate from the Mac->System Preferences->Sharing indicated in a warning when starting LockDown Browser 2.0 for Mac.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac - Mac: Webcam Not Detected
If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps. This, too, may be caused by anti-virus software.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected - Webcam Blocked
If you see an image of camera with an arrow through it during your pre-exam webcam check, it is because of a privacy setting that is enabled in your camera's software utility.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked - Error: Course (OK), Exam (UNKNOWN)
The above error indicates that the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the 'Take Quiz' button.
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown
Comments are closed.